If you are unhappy with any aspect of your care or the services provided by this practice, we would welcome the opportunity to discuss the matter with you. We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patients' grievances. Our practice procedure is not able to deal with questions of legal liability or compensation.
We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Services Authority. Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person.
If you wish to make a complaint, please telephone or write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation.
Friends & Family Results
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
The FFT asks people if they would recommend the services they have used and offers a range of responses. From April 2020, the question will be changed to invite feedback on the overall experience of using the service. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Friends and Family Feedback
Gaining feedback enables us to improve services for our patients. We aim to provide the highest standard of care to all of our patients and it is great to read positive reviews.
Friends & Family January 2024
Friends and Family Test
THANK YOU FOR TAKING THE TIME TO COMPLETE THIS SURVEY, WE VALUE YOUR OPINION
We use the information entered into this form only for the purposes of processing your Friends & Family Test submission.
Information entered into this form is stored and accessed securely by designated Practice staff.
Issues raised in comments may be discussed between relevant members of the Practice.
The information is used for quality monitoring purposes, in line with the expectations of the patients submitting
The form does not require personal information. Any personal information transmitted via this form may be anonymised
by the Practice when this is required to ensure compliance with General Data Protection Regulation.
All submissions are collated and sent to NHS England.
This information is retained for up to 28 days.
Should you have any concerns about sending your personal details using the web,
please use one of the alternative methods offered by our organisation.