URGENT APPOINTMENTS ON THE DAY
The Doctors at Brookfield Surgery would like all patients to use the new eConsult online service for appointments on the day that you feel cannot wait for a book ahead appointment
"eConsult is a quick and efficient way to resolve health issues without the stress of repeated phone calls to try and get through to a busy reception while staying at your own NHS GP.
If you access our website www.brookfieldsurgery.co.uk
Click on the eConsult box
The GP will receive your eConsult and contact you back with your request. Please note if your request is urgent you will be booked an appointment for a GP. At such short notice there is much less flexibility over the time of the appointment and choice of clinician. If the GP feels you can be triaged over the telephone or directed to the pharmacy they will assess your needs.
If you walk into the practice asking for an on the day appointment you will be directed to complete the eConsult in the waiting room or asked to complete at home and the GP will contact you back.
If you do not have internet access the GP will ring you and triage your request.
If you are unable to keep your appointment, please let us know so that we can offer the appointment to another patient. You can now cancel your appointment by text.
Booked in advance
Bookable up to 4 weeks ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day the receptionist will look for an acceptable alternative. Other appointments are released daily to make it easier for you to see your usual GP with a problem that is not urgent but you would like to be seen within a few days. A number of appointments are also available to book online.
We have made available book ahead telephone appointments for patients who do not need to be seen but wish to discuss their medical care on the telephone. These appointments are available to be booked ahead only. The receptionist will ask for brief details to ensure this approach is the most appropriate for your needs. They will give you the time frame in which your call will be returned; you may leave a mobile number but please ensure your mobile phone is switched on.
How to book or cancel an appointment online
If you would like to register for online access to book and cancel appointments please call in at reception. You will need to bring recent proof of address and photographic ID. (We have to ask for this in order to comply with our data protection regulations.)
Please follow the "systmonline" link below to access this service if you have online access.
Extended Access Appointments
There are a wide range of GP appointments available to fit around your work and family commitments.
Pre-bookable evening and weekend appointments with a local GP are available from 6pm-8pm Monday - Friday, 8am-4pm Saturdays and 10am-2pm Sundays at Bath Street Health and Wellbeing Centre.
Easily accessible, the Health and Wellbeing Centre is located in Warrington town centre and accessible by public transport on the town's main bus routes.
To access this service, please call contact reception team and we will arrange the appointment for you.
Please be aware that you will need to consent to share your medical record with the GP who is on call in the Extended Access Service.