The surgery is open Monday to Friday from 8am to 6:30pm. If you have an urgent problem during these times please ring the surgery. At all other times ring NHS 111.
Requests via eConsult for non-urgent problems can be made between 8am – 6:30pm, Monday to Friday. The practice will respond within 2 working days.
Due to COVID we are operating what is known as total triage, this is a virtual appointment. Your GP or nurse will review your problem and will then, depending on your needs
- offer you advice via text
- offer you a telephone call
- offer you a video call
- ask to see you in person (face to face) or
- navigate you to other services
We no longer take prescriptions over the telephone – please use your online access or email the surgery firstname.lastname@example.org or post your request to the practice.
Please only attend the surgery if we ask you to. It’s important that you arrive at the time we ask you to attend and don’t forget to wear a face covering or mask.
In line with social distancing rules the surgery must limit the number of patients in the waiting room. The Practice has an intercom at the main surgery entrance for patients to use.
eConsults will be responded to by the end of the next working day. If you have an urgent issue please ring the practice (in hours) or NHS 111 (out of hours). You can submit an econsult Monday to Friday only
The Practice does not accept prescription requests over the telephone. Please order using your online access, email email@example.com or post your request.
We ask that all patients attending the surgery must wear a face mask or face covering.
This does not need to be of medical standard. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.
You should wash your hands or use hand sanitiser before putting your face covering on and after taking it off – It is important that you don’t touch your face covering when wearing it, where possible, to avoid hand to mask transmission of the virus.
PLEASE NOTE WE NO LONGER TAKE PRESCRIPTION REQUESTS OVER THE TELEPHONE - PLEASE REQUEST YOUR PRESCRIPTION BY USING
YOUR ONLINE PRESCRIPTION REQUEST ACCESS
OR POST YOUR PRESCRIPTION REQUEST IN THE POST BOX AT THE SURGERY
PLEASE ENSURE YOU HAVE A NOMINATED CHEMIST. RING THE SURGERY IF YOU NEED TO ARRANGE A NOMINATED CHEMIST. IF YOU DO NOT HAVE INTERNET ACCESS ASK A FRIEND OR FAMILY MEMBER TO REQUEST THE PRESCRIPTION USING THE EMAIL ADDRESS. PLEASE RING THE SURGERY IF YOU HAVE ANY DIFFICULTIES
Due to ongoing concerns around COVID-19 (Coronavirus) we are temporarily suspending the facility for patients to book online appointments at the surgery. Please submit an eConsult (https://brookfieldsurgery.webgp.com/). This is to ensure that we are able to fully assess risk before appointments are booked at the surgery.
The practice is taking measures to reduce risk to our Patients and Staff members with regards to rising concerns about COVID-19. Having lots of people in any GP waiting room is not going to be very healthy, especially for our more vulnerable patients. We are asking patients to not come to the surgery to book appointments or for queries. Please submit an eConsult via the link below or telephone our receptionists for a query.
We are also reducing the number of people attending for face to face appointments, using telephone or video consultation as alternatives. We will advise you by telephone or text what type of consultation you will be haing and how to gain entry to the building.
We also request patients to nominate a pharmacy for their prescription to be sent to rather than collecting from the surgery. Please speak to your usual pharmacist.
For any general information on coronavirus please visit https://www.nhs.uk/conditions/coronavirus-covid-19/
If you are requiring a Sickness Note due to the Coronavirus please click here (PDF, 701KB) for more information.
Online isolation notes launched - providing proof of coronavirus absence from work
Click here to access the NHS 111 Isolation Note
NHS Test and Trace: how it works
Flu Clinics 2020
This year Brookfield Surgery will be holding Flu Clinics by Appointment Only due to social distancing. The Flu Clinics will start at the end of September and during October. We will start to inform the most at risk patients initially - shielded, over 65 years old. Please wait until you receive a text message from the surgery before contacting the surgery. The text message will give you guidance as to how to book your appointment.
Under 65 years old at risk - please do not contact the sugery until you have received your text message. Only patients at risk under the age of 65 will be sent a message.
50-65 years old - We are waiting further guidance from NHS England as to whether this cohort will be vaccinated.
Childrens Nasal Flu - We are in the process of contacting parents to book their child into a clinic for September/October.
Many thanks for your continued support.
This website has been designed to tell you about the Practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
We at Brookfield Surgery are committed to working together to provide quality health care to our patients. We will work with patients to promote good health and prevent illness. We aim to be courteous and efficient at all times and will continue to review and improve our services.
Our Responsibility To You
We are committed to giving you the best possible service delivered in a courteous manner at all times.
People involved in your care will give their names and ensure you know how to contact them.
No care or treatment will be given without your informed consent.
We Ask You To Help By . . .
Keeping your appointment on time
Informing us as early as possible if you are unable to keep your appointment
Being patient if someone is taking more of our time
Being polite to staff at all times
Helping to keep the surgery premises and surrounding area clean and litter free
Making sure children are supervised at all times