Brookfield Surgery continues to provide services as we have been doing throughout the Covid-19 pandemic and are prioritising delivering care and services based on clinical need. Currently the Surgery is dealing with unprecedented demand whilst also trying to support NHS England in delivering the vaccination process for COVID-19
If you need medical advice or treatment please consider whether you enquiry maybe answered via the NHS website, 111 or at the local pharmacy. All enquiries should continue to be submitted via the Econsultation link available on this page. The information submitted helps the surgery prioritise the clinical urgency and allows you to give the Clinician as much information. Incomplete forms only with minimal information only delay response times. Telephone enquires limit the response of both the receptionists and clinicians and can lead to long wait times which is frustrating for everyone.
Due to coronavirus how you contact us will be different at the moment. This is to help stop the spread of coronavirus to other patients and the team. When you phone or go online you will be asked to provide some information about your healthcare need. This will help the practice healthcare team to assess the most appropriate way to provide your care that may include:
· a response via econsult giving you information and directing to a more appropriate resource
·a telephone/video consultation
· a face to face consultation with a healthcare professional
Face to face appointments are available to all patients where there is a clinical need and these will be assessed by the GP when they contact you. If needed, you will be asked to attend the surgery in person to see a health care professional that day.
Online consultation requests for non-urgent help can be made Monday to Friday 8am – 6.30pm only. They will be responded to as soon as possible, usually within two working days. Alternatively visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours you can also call the NHS 111 or go online to seek NHS advice 111.nhs.uk.
We ask that all patients attending the surgery must wear a face mask or face covering.
This does not need to be of medical standard. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.
You should wash your hands or use hand sanitiser before putting your face covering on and after taking it off – It is important that you don’t touch your face covering when wearing it, where possible, to avoid hand to mask transmission of the virus.