URGENT APPOINTMENTS ON THE DAY
The Doctors at Brookfield Surgery would like all patients to use the new eConsult online service for appointments on the day that you feel cannot wait for a book ahead appointment
"eConsult is a quick and efficient way to resolve health issues without the stress of repeated phone calls to try and get through to a busy reception while staying at your own NHS GP.
If you access our website www.brookfieldsurgery.co.uk
Click on the eConsult box
The GP will receive your eConsult and contact you back with your request. Please note if your request is urgent you will be booked an appointment for a GP. At such short notice there is much less flexibility over the time of the appointment and choice of clinician. If the GP feels you can be triaged over the telephone or directed to the pharmacy they will assess your needs.
If you walk into the practice asking for an on the day appointment you will be directed to complete the eConsult in the waiting room or asked to complete at home and the GP will contact you back.
If you do not have internet access the GP will ring you and triage your request.
The Doctors are available between 8.30am - 10.50am and 3.30pm - 5.30pm Monday to Friday by appointment.
Reception Opening Hours
Monday to Friday 8.00am – 6.30pm
Telephone lines are open 8.00am - 1.00pm and 2.00pm - 6.30pm Monday to Friday.
We now offer extended access on a Tuesday evening from 6:30pm - 8:00pm for GP appointments and Treatment Room Nurse appointments. This service is for pre-booked routine appointments only - please speak to reception for further information.
Protected Learning Time
In order to to ensure that all our staff are fully up-to-date with procedures and protocols the practice will close on the last Thursday of every month from 1pm, with the exception of December when the practice will remain open.
Surgery closed from 1pm on:
- Thursday 27 February 2020
- Thursday 26 March 2020
- Thursday 28 May 2020
If you require urgent medical help during this time please contact NHS 111
What To Do When The Surgery Is Closed
If you need a Doctor for emergency medical help when the surgery is closed you can telephone on the usual surgery number 01925 756969 where you will be given details on how to contact the surgery or 111. Calls to the NHS 111 service are free from both landlines and mobiles (although pay-as-you-go mobiles must have at least 1p credit). Your needs will be assessed and advice offered or arrangements made for you to see a doctor, pharmacist etc.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
The Out of Hours service operates between 6.30pm and 8.00am Monday to Friday and 24 hours Saturday, Sunday and Bank Holidays.
If you have a life-threatening medical emergency please dial 999. Chest pains and / or shortness of breath constitute an emergency.